Duke Energy Center features three dedicated service elevators, two serving the Lobby through the 48th Floor of the tower, and one serving Podium floors 2 - 9 exclusively. All three service and freight elevators serve the Loading Dock level.
Please note that hand trucks, dolleys, non-rubber carts and all carts larger than 24" x 36" are not permitted on the building passenger elevators. Deliveries made during business hours and/or using hand trucks or carts as specified above should be made using one of the service elevators and reservations are encouraged to avoid delays. Please allow extra time in your schedule for deliveries made during business hours as backups can and do occur.
Unless reserved or authorized in advance, delivery vehicles will be limited to not more than 30 minutes parking in unloading areas during business hours. Violators are subject to towing. Thank you in advance for your cooperation and please do not hesitate to contact the Help Desk at 1-866-789-4343 with any questions or concerns.